IT support when you need it.

AlphaKOR’s 24/7 Service Desk is the single point of contact between your employees and IT support! Our triage team manages end-user communication, service requests, and incidents. This team is a direct augmentation of your current IT capabilities. Our goal is to help you deliver high-quality products and services to your customers, 24/7 and 365 days of the year!

Communication how you like it.

Connect with our support staff whichever way is easiest for you. Feel free to call us, send an email, or jump into our live chat support.

Support for all IT-related issues.

From your printer to cloud infrastructure, no IT issue is too small or large for our team to take on.

We mean it when we say 24/7 service.

Our service desk is in operation year-round. Anytime you need IT assistance, an IT specialist will be available to help.

We are transparent with IT services.

We will always be fully transparent. If there is any cyberthreat or security risk that could impact your business, you will be informed.

Real-time reports on IT performance.

Our service technicians are held to a resolution standard. This allows us to ensure minimal downtime is experienced.

Service details… you know, the important stuff.

Submit Service Tickets

You can have any member of your team submit a service ticket and receive direct IT support from our trained technicians.

Time Sensitive SLAs

Our technicians work diligently to ensure downtime is minimized. We reach deadlines based on the level of impact to your operation.

Augmented IT Infrastructure

Our IT experts will ensure that your IT infrastructure runs smoothly. This frees time and resources to focus on your business operations.

Dedicated Technicians

Our service desk connects users and our IT Support. We manage user communciation, service requests, and incidents.

Frequently asked questions.

Is my company the right size for managed IT services?

Determining if your company is the right size for managed IT services hinges on several key factors: the complexity and scale of your current IT infrastructure, budget considerations, the level of IT expertise available internally, your business growth trajectory, security and compliance needs, and the level of IT support required.

However, managed IT services can offer cost-effective solutions, scalability, expertise in cybersecurity and compliance, and round-the-clock support, making it suitable for companies of various sizes.

Are AlphaKOR's managed IT services packages customizable to my needs?

Yes our packages are customizable! Because no two companies are the same. Whether you’re a small startup or a large enterprise, we tailor our solutions to fit your specific needs, ensuring that you get the most out of our services. Our team works closely with you to assess your current IT infrastructure, identify pain points, and understand your long-term goals. We develop a customized plan that addresses your IT challenges while aligning with your budget and growth objectives.

Will technicians come to my office/onsite if I have a technical issue?

Yes! AlphaKOR’s onsite team of technicians is the backbone of our service delivery. Whether you require troubleshooting, hardware installations, network optimizations, or ongoing maintenance, our onsite team is equipped with the expertise and tools to ensure seamless operation. With a focus on prompt response times and personalized service, we strive to be your trusted IT partner, providing the hands-on support you need to keep your business running smoothly and efficiently.

What is the difference between regular IT services and managed IT?

In summary, managed IT services provide comprehensive, proactive, and scalable IT support delivered by external experts, while regular IT involves internal management of IT resources and is often more reactive in nature. The choice between the two depends on factors such as budget, IT requirements, expertise, and the level of control desired by the organization.

What are the benefits of outsourcing my IT department?

Outsourcing IT management offers numerous benefits for businesses, including access to specialized expertise, cost savings, and increased efficiency. By partnering with AlphaKOR, companies can tap into our team of skilled professionals with diverse knowledge and experience, ensuring that their IT systems are well-maintained and up-to-date.

Additionally, outsourcing IT management can result in significant cost savings compared to hiring and training an in-house IT team, as it eliminates the need for salary expenses, employee benefits, and ongoing training costs.

Call Us Directly

You can reach us at 1 (833) 944 6009.

Send Us An Email

Submit our contact form here.

Free Downloadable Resources

Download one of our many IT related e-books.

Managed IT Services

Outsource your IT department with Managed IT Services.